How can we help?
Answers to common questions about ordering, pickup, payments and more. Still stuck? Our team is one message away.
Frequently asked questions
How do I place an order?
Set your location, browse the restaurants and grocery stores near you, add items to your cart, and pay securely online. You’ll get a confirmation as soon as your order is placed.
Is this delivery or pickup?
ScomsEats is pickup only. You order ahead online and collect your order in-store when it’s ready — so you skip the queue and your food is fresh.
How do I know when my order is ready?
Your order is prepared fresh after you pay. Ordering ahead means it’s typically ready by the time you arrive at the store — no waiting in line.
What payment methods can I use?
You can pay securely online at checkout. We only store the card type and last 4 digits — never your full card details.
Can I cancel my order or get a refund?
Refunds and cancellations follow our refund policy. If there’s a problem with your order, reach out and our team will help sort it out.
Which areas do you serve?
ScomsEats operates across Nepal and the United States. Set your location to see the restaurants and grocery stores available near you.
How can I list my business on ScomsEats?
We’d love to have you. Restaurants and grocery stores can partner with us to start taking online pickup orders — just get in touch and we’ll walk you through it.
Still need help?
Can’t find what you’re looking for? Send us a message and we’ll get back to you within 24 hours.